Why not just ask my booking engine?
Do. Many fixes are theirs to make. We find the problem from your guests' countries, tell them exactly what to change, and check it stays fixed.
How is the price worked out?
Rooms times the price per room. Per room a month, paid yearly: Seen $3, Seen & Booked $6, Seen, Booked & Defended $9. A hotel under 25 rooms counts as 25 on Seen, and under 50 rooms counts as 50 on the other two, which sets the smallest bill. Rooms above 250 are not charged. The price depends only on your room count, never on your nightly rate.
Do I need the audit first?
No. The audit ($950) is an optional one-off, not a step before a plan. Before you take Seen & Booked, we check for free whether your booking engine can connect to Google, and we tell you before you sign.
What do the audit and Audit + fix include?
The audit prices your rooms like for like on four dates from three countries, explains why each cheaper price is cheaper, shows who advertises on your name, measures how AI assistants name your hotel, and gives you a fix plan. Audit + fix ($1,900) adds the work: we get your own price onto Google's price list through your booking engine and correct the facts on your listings. It is one time, with no monthly plan.
What if my booking engine cannot connect to Google?
Then we tell you before you sign, and the 60-day promise does not apply. Seen still shows you every week what is wrong and what to change.
Can you stop resellers undercutting me?
No, and we do not try to remove them. Every week we show you who sells cheaper and by how much. From Seen & Booked, every month we list which of those are your own OTA promotions, which you can switch off or match. Reseller and wholesale rates you cannot switch off yourself. The leak evidence pack gives you dated proof and questions for your wholesale contract.
Is this allowed by Booking.com and Agoda?
We never ask you to break a contract. A members' price goes live only after you confirm your agreements allow it.
Do you need our passwords?
No. Seen needs no access at all. For the fixes in Seen & Booked, you add us as a user with limited access and remove us when you like.
What if you find nothing?
Then your free check says so, and it costs nothing.
Who pays for the ads?
You pay Google and Microsoft directly from your own accounts, about $150 to $450 a month. On Seen, Booked & Defended we set up the ad and run it, inside the daily budget you set.
Which AI assistants do you measure?
ChatGPT and Perplexity, every quarter. We ask many questions, report how often your hotel is named with a range, in your guests' languages, and show who is named instead and which websites the assistant read. We do not measure Gemini until its terms allow it. Claude, DeepSeek, Baidu and Naver are on request.
Can you get us recommended by ChatGPT?
Nobody can promise that. We measure how often assistants name you and, from Seen & Booked, fix what they read about you, which is the part you control.
Do you only work on Google?
Google comes first: it is the only place where your own website can show a price for free. Seen also checks your facts on Bing, Apple Maps and Tripadvisor every month. From Seen & Booked we correct them, and your Facebook page, and measure what AI assistants say about your hotel.
Yearly or monthly?
Yearly is the base price: 12 months for the price of 10 monthly ones, so 2 months free. Monthly costs 20% more and has a 6-month minimum, then you can stop any month. You can switch from monthly to yearly at any time and drop the 20%. Pay yearly if you plan to stay. Pay monthly if you prefer to spread the cost.
My hotel is small. What do I pay?
A hotel under 25 rooms counts as 25 on Seen, and under 50 rooms counts as 50 on the other two. Paid yearly the smallest bills are $75, $300 and $450 a month. Paid monthly they are $90, $360 and $540. A hotel with 30 rooms pays Seen on 30 rooms, $90 a month paid yearly, and the other two plans on 50 rooms.
Can I change plan?
Yes. You can move up a plan at any time. Each plan includes the one before.
What is the 60-day promise?
It starts with Seen & Booked and applies where your booking engine can connect to Google, which we check for free before you sign. If your price is not on Google's price list within 60 days of the day you hand over what you control, a yearly payer gets 20% of the first year's price back. A monthly payer gets two months back. It does not cover resellers undercutting you.
Can I stop paying monthly?
Yes. After the first 6 months you can stop any month. If you pay yearly, you pay once for the year.
Get your free check